Bad customer service

The student advisors only cares about you when you are supposed to make payment.Once you make payment,you are on your own.I called today ,querying about my account and the lady who said her name is Paula told me she is putting me throug to someone else dropped the call on me. I have been sending emails last year to Samuel Moodley who is my student advisor,guess what he doe snot even bother responding to my emails.I finished the whole of last year without the End User Computing textbook which he said will be send to me. There are no reminders for KCQ which I ended up not attempting , and I was told I will have to reregister and now I can get hold of them.