Assignment marks not recieved and Exam remark request not granted 5 months later

Good day Mancosa (Ayanda)

Please note that I have been querying / requesting the following for almost five months now on Post Graduate Diploma on Project Management (PGDIP) and I am yet to find a resolution on the matter. the following have been my requests:

PROJECT APP**** TECHNOLOGY - I requested for my marks on the timeously resubmission i made in January 2019 even though your portal was down. All evidence of this submission has been forward to Lerato Siko and I am yet to receive my marks for resubmission and the marked Assignment. the student portal indicates marks for the first submission only, where are my marks for my resubmission. PROJECT QUALITY MANAGEMENT - I requested for examination remark within 5 days of receiving my marks and I am still waiting for Mancosa, after there has been more than 50 email correspondences regarding. PROJECT RESOURCE MANAGEMENT - I wrote the 2018 Nov final exam and I was asked to write the supplementary in January 2019 which I also passed but the result is that I failed the module due to not attaining the 40% required for the Assignment. I requested Mancosa to relook my Assignment as I have passed both closed book exams. Every time I send an email to enquire about the above mentioned issues I get different feedback from Lerato Siko, Amba Mcdonald, and now Ayanda Radebe, they have been as follows:

From Lerato (24 June 2019): Please be advised that the assignment division stated that they will process the assignment remark request. However kindly confirm as to how did you re-submit Project App**** Technology. From Lerato (16 July 2019):Please be advised that as per the assignment division they can't process the remark form as the requested assignments are from last year. From Lerato (17 September 2019):I trues that you are well.Please advise as to what is not resolved. From Amba (20 September 2019): Please forward proof of payment for your remark request From Ayanda (22 October 2019):I hope this finds you well.I am writing in reference to your email. Kindly be advised that you can apply for a re-mark five days after the outcome of your exam mark. I feel that level of service and conduct offered by Mancosa is totally unacceptable and I am now left with no choice than to escalate this matter to the Department of Higher Education and Training (DHET) as this is delaying and hindering progress / completion on my studies. Please escalate my matter to you management or the relevant Head of Department (HOD) if you are unable to assist or resolve it. I have also requested that my matter be escalated but that also never happened. I have done a bit of research and realise that I am not the only one that has similar complaint and you are sending students form pillar to post to have their remark processed. This is really frustrating and delaying students completing their studies with the limited resources we have at our disposal and the DHET needs to look at the conduct of this accredited institution. Imagine I have now been battling for almost 5 months trying to get my marks for an Assignment I submitted in time and through the right channels but the institution (Mancosa) does not have evidence of this.

Regards

Mpho Soaisa Student Number ***568262