Appalling Service from NADIA

Mancosa really needs to employ people who know what customer service is. We pay hefty amounts for our school fees but the people working there treat us as if they doing us a favor. I’m trying to download my latest statement of results( including 1st semester 2021) and I’m unable to download it from my Mancosa. Went onto the portal to speak to an agent and to mg surprise I an assisted by Nadia who either knows nothing or is too arrogant to assist. I’m not sure what’s too hard on sending and email with the results because ideally I should’ve received it already since mg account is up to date.