Appalling Customer Service – Lost Opportunity to Study

I am extremely frustrated and disappointed with the service I received from MANCOSA, specifically from a student advisor, Abigail Mupfeka. She followed up with me throughout 2023 and was very helpful initially. However, when I requested an acceptance letter for my bursary application at work, she completely ignored my emails and provided no communication or updates.

As a result of her delays and lack of response, I couldn’t study in 2024. Determined to resolve this, I called her early this year to ensure I got the letter on time. Once again, she asked me (on Wednesday, 20 November 2024, at 09:39) to email her. I did so immediately, but yet again, she never responded.

Out of desperation, I called MANCOSA on Monday, 02 December 2024, at 13:53, and spoke to a lady who sounded helpful. She assured me that everything was on the system and promised to send the acceptance letter and invoice. To date, I have received NOTHING.

The lack of communication, false promises, and outright neglect is infuriating. My work bursary application is now closing, and I still don’t have the documents I need. If MANCOSA is unable or unwilling to assist, why can’t they be honest about it instead of leaving me in the dark?

This experience has been utterly frustrating, and the customer service I received from this student advisor is unacceptable. I feel disrespected and let down by an institution I trusted