15 Months of Registration Delays & Unacceptable Treatment

I am beyond frustrated with the way my registration process has been mishandled over the past 15 months. Despite repeated attempts to register as a returning student since January 2024, I have been subjected to endless delays, poor communication, and blatant disregard for my time.

I have been in contact with Mishka Adams and Mapula Molefe, yet instead of resolving my issue, they have continuously passed me from one person to another, delaying my registration with excuse after excuse. Each time, I am told something is missing or needs to be done, only to wait weeks or months for a response. This is completely unacceptable.

To make matters worse:

I have attempted to call your office over 10 times, with no answer—sometimes the phone just rings for over an hour.

I have physically driven to the MANCOSA offices more than SIX times in the past 18 months, yet I still have no resolution.

When I request to speak to a manager, I am either dismissed, ignored, or handed off to another so-called "student advisor" who is both rude and unhelpful.

I have sent over 30 emails, yet my registration remains unprocessed.

This level of incompetence is completely unacceptable. It is disgraceful that it has taken me four registration cycles to still be left without a resolution. Now, I am being told that I can only register for the July intake, after waiting 15 months this is beyond unacceptable. The most shocking incident: When I informed Mapula Molefe that I would be filing a formal complaint about her treatment, instead of responding professionally, she mocked my frustration by sending a ‘like’ on my email message. This is an outright disrespectful and unprofessional way to handle a legitimate concern.

If this matter is not immediately escalated and resolved, I will have no choice but to escalate my complaint further. I will be lodging a formal complaint with SACE and any relevant educational regulatory bodies to report this appalling treatment.