AK
Amukelani K

1 reviews | Active since Nov 2017

13 Sept 2021, 20:50

Are Body Corporates and third parties managing water and electricity accounts money making schemes that violate tenants' rights to freedom?

Bateleur Body corporate. Is the purpose of a body corporate to burden tenants with hidden costs in the name of complex rules? I've been living in the Bateleur complex since 2015, under the Mamre Property body corporates. I pay R1100 in Mamre levies and R550 in City of Tshwane levies for a two-bedroom apartment. Impact meters are used to bill for water and sanitation services. My water and levy accounts are both current. Impact meters sent me an invoice with an additional levy of R510 on August 12, 2021. After making several inquiries about the additional levy, I was informed that it was requested by the Bateleur Body Corporate, as quoted below:

" The BC is the body corporate of the complex, we charge the levies as per the body corporate."

On 10 September 2021, I enquired with mamre property managemnt who told me that i was fined for having an event on the premises, as quoted below:

"We have received various complaints regarding the transgression of the complex rules. You are aware that this is also not the first time we have attended to problems such as this as previous verbal warnings were issued addressing the issue of hosting guests. The latest incident occurred on 16/06/2021 by your unit and outside, security reported that seven cars accessed the gate visiting your unit, the complex strictly allows only 3 extra cars to occupy visitors parking per unit. A report of hosting an event was brought to our attention and security officers came to your unit several times and warned you about the event, this is a violation of Rule 9.3 and 9.4"

This was my response "I am not aware of the attachment plus the allegations herein. Therefore I will not be able to honour the said allegations. The document is also not clear on how I violated the rules. “When you say hosting an event, and violating the rules you mean inside my apartment I must not have visitors or family members to share a cake with or I’m not allowed to have 6 cars Visit me? Cause there was never a complain about noise as my visitors were not making noise plus all of them left around 8."

response from mamre as quoted below: "Unfortunately this matter is not open for debate. The body corporate issued the fine due to infringements from your side."

My concern is as follows: 1. I have no extra money after paying all of my monthly expenses, including all levies, electricity, and water. 2. I am not aware of the allegations they are referring to, and I do not recall agreeing to any allegations because there was no complaint about noise in my premises on the specified day. 3. I purchased the property to be a home; isn't a home where family comes and goes? 4. I have already received invoices and e-mails threatening to close the water meter (quoted below); if they close the water meter, it will cost an additional R300 to re-open, bringing the total extra fees to R810. I'm not going to be able to get this money anywhere.

on 10 September 2021 "Impact Meter Services: Friendly Warning for outstanding Water account. - 345372" Impact Meters: Your water acc 345372 is 30days in arrears of R 510.67 Settle your acc by 15/09/21 to avoid prepaid being blocked."

My water account is current, but a penalty/extra charge has been added to it so that payment can be enforced. Isn't it more enforcing us to pay for money we don't have when additional fees are added to our water and electricity bills? Because if we don't pay, the water meters will be turned off.

I'm afraid the only way to pay their additional charges is to use the money set aside for mamre levies. And if I use the levies money, it means I won't be able to pay levies for this month, which will result in an extra charge due to the high interest that is charged when a payment is missed. The whole thing will have an impact on my Mamre Levies account.

5. Impact meters sent me an error SMS and email on September 9th (as quoted below). However, there are charges for the error messages on my water account invoice, which surprised me. "Impact Meters Notice: We are aware of the incorrect SMS that went out, please ignore previous communication correct SMS to follow!"

I have the following on rrequest: 1. The letter from mamre -PENALTY REGARDING NON COMPLIANCE WITH COMPLEX RULES 2. All emails related to the above matter. 3. Emails from Impact meters. 4. Invoices from impact meters, as well as one in which I was charged for a message that was sent to me by mistake.

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