Poor Communication

What an experience to end my day. I called to inquire about my order, but the Mambos agents kept transferring my call from one person to another. I ended up speaking with three agents before my call was abruptly cut off without any explanation. This was very frustrating.

It seems the staff is only friendly and helpful when you are in the store. There appears to be no order or consistency in how things are done at Mambos, which is disappointing.

Regarding my order, I was told it would take 3-5 days to be delivered. This was misleading because I was ordering something very simple and expected it to arrive within 3 days. Today is day 5, and I am still waiting.

I know I am not the only customer they have, but it would be better to have good communication with the customers.

I feel ******* and am disappointed with this service.