67+ Days – No Delivery, No Refund, No Response – Order MBD-***

I placed Order MBD-*** with Mambobaby Direct on 8 December 2025. Order confirmation was received the same day.

The parcel has never been delivered.

Timeline: 8 December 2025: Order placed and paid. 12 January 2026: First follow-up email sent due to non-delivery. 21 January 2026: Response received stating there were logistical delays and asking me to wait 30 days from shipment. 2 February 2026: Second email sent requesting urgent resolution. No response received. 9 February 2026: Formal refund request submitted after 63 days. No response received.

Tracking showed multiple transit updates but no confirmed delivery. Eventually it reflected “arrived at overseas pick-up point,” yet I was never contacted for collection and no delivery was made to my address.

As of today: No parcel No refund No response to formal refund request

The company has failed to deliver the goods within a reasonable timeframe and has failed to respond to formal communications.

I am now proceeding with a bank dispute and chargeback process.

I request: Immediate confirmation of refund. Written proof of refund processing.

Consumers should be aware of the lack of after-sales support when orders are delayed or missing.