Mamba: A second rate opperation

<p>All the other reviews echo our experience with Mamba security. Long response times, security guards without common sense, and management that think a customer complaint is a joke.</p> <p> </p> <p>This was our experience at 3:00 in the morning after a drunk driver went through our wall:</p> <p> </p> <p>Mamba system indicates response time was 13 minutes. In reality the security guard's response time was 30 minutes, after I pressed the panic twice and phoned 3 times.</p> <p>The security guard was either drunk or didn't have a clue how to communicate properly. He spent 5 minutes looking at us rebuilding our wall then came to the conclusion that we were in no danger being out on the street with the occasional unsavory character walking by.</p> <p>We strugled to get hold of top management and in the end got hold of the financial manager and the Primrose franchise owner.</p> <p>By the time we arrived at the Mamba Edenvale premises Kevin phoned and said the operational manager Veronieque will be there in 20 minutes after I asked him to be there personally.</p> <p>Veronieque took over an hour to arrive. She probably had to re-fuel her Hummer 3 times on the way there. She looked at the tracking and promised to deal with the situation.</p> <p>We gave notice of cancellation Monday morning. It's been a week and we still didn't have a reply. I am canceling the debit order.</p> <p> </p> <p>We are utterly dissapointed and saddened to have experienced this level of service delivery.</p> <p> </p>