Mamacitas
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Mamacitas
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Kim J
1 reviews | Active since Jun 2026
28 Jun 2026, 19:09
Constructive Feedback Met With Dismissiveness
I was disappointed by the way this restaurant responded to what I thought was constructive feedback. They actively advertise themselves as a family-friendly venue with promotions aimed at children, so I politely pointed out that having visible profanity on the walls seems at odds with that image. Rather than acknowledging the feedback or responding professionally, I received a dismissive reply implying that if the restaurant “isn’t for you, then that is ok.” As a parent, I wasn’t asking them to change their identity—I was simply highlighting something that other parents might also consider when deciding where to take their children. Businesses don’t have to agree with every suggestion, but respectful customer service goes a long way. A response that thanks customers for taking the time to share their perspective would have left a much better impression. Based on this interaction, I left feeling that customer feedback, particularly from parents, isn’t valued. For me, attitude and service matter just as much as the food, and unfortunately this experience fell short.
Helpful (0)
|Replies (0)KJ
Kim J
1 reviews | Active since Jun 2026
28 Jun 2026, 19:09
Constructive Feedback Met With Dismissiveness
I was disappointed by the way this restaurant responded to what I thought was constructive feedback. They actively advertise themselves as a family-friendly venue with promotions aimed at children, so I politely pointed out that having visible profanity on the walls seems at odds with that image. Rather than acknowledging the feedback or responding professionally, I received a dismissive reply implying that if the restaurant “isn’t for you, then that is ok.” As a parent, I wasn’t asking them to change their identity—I was simply highlighting something that other parents might also consider when deciding where to take their children. Businesses don’t have to agree with every suggestion, but respectful customer service goes a long way. A response that thanks customers for taking the time to share their perspective would have left a much better impression. Based on this interaction, I left feeling that customer feedback, particularly from parents, isn’t valued. For me, attitude and service matter just as much as the food, and unfortunately this experience fell short.
0
Replies (0)LD
Lauren D
1 reviews | Active since Jun 2026
27 Jun 2026, 10:38
Avoid Mamacitas restaurant for Important Celebrations
This was, without question, the worst restaurant experience I’ve ever had. The restaurant expected us to pay a R2,000 deposit to secure a booking for 20 guests for my husband’s 40th birthday celebration, which we had done without hesitation. We trusted that everything would be in place for such an important occasion. Instead, long after we arrived, we were told that most of the menu wasn’t available because the restaurant had no stock or ingredients. How do you knowingly expect and accept a substantial deposit for a large booking, yet fail to inform your customers that you cannot deliver the menu they booked for? We should have been told before arriving so that we could have made other arrangements. Instead, our guests were left with very limited choices but still the restaurant could not accommodate everyone’s meals, and what should have been a joyful celebration turned into an embarrassing and deeply disappointing experience. A 40th birthday is a milestone that can never be repeated. The memories of that evening should have been filled with happiness, not frustration and regret. This level of poor planning and lack of communication is unacceptable. I cannot recommend this restaurant to anyone. If you’re planning a special occasion, think twice before trusting them with your celebration.
Helpful (0)
|Replies (0)LD
Lauren D
1 reviews | Active since Jun 2026
27 Jun 2026, 10:38
Avoid Mamacitas restaurant for Important Celebrations
This was, without question, the worst restaurant experience I’ve ever had. The restaurant expected us to pay a R2,000 deposit to secure a booking for 20 guests for my husband’s 40th birthday celebration, which we had done without hesitation. We trusted that everything would be in place for such an important occasion. Instead, long after we arrived, we were told that most of the menu wasn’t available because the restaurant had no stock or ingredients. How do you knowingly expect and accept a substantial deposit for a large booking, yet fail to inform your customers that you cannot deliver the menu they booked for? We should have been told before arriving so that we could have made other arrangements. Instead, our guests were left with very limited choices but still the restaurant could not accommodate everyone’s meals, and what should have been a joyful celebration turned into an embarrassing and deeply disappointing experience. A 40th birthday is a milestone that can never be repeated. The memories of that evening should have been filled with happiness, not frustration and regret. This level of poor planning and lack of communication is unacceptable. I cannot recommend this restaurant to anyone. If you’re planning a special occasion, think twice before trusting them with your celebration.
0
Replies (0)