HORRIBLE HORRIBLE SERVICE AND NO CLIENT CARE

Oh my word ! Where do I begin with this mall ! What a horrible mall this is ! No service and the management is horrible too ! Worse experience ever !

On Saturday the 16th December 2023 I went to go do my nails at exclusive beauty salon the one right across Mr Price ! My good I’ll leave photos for you to see what I mean by worse experience and service ever ! I asked to do a basic France manicure . And she messed it up completely and I kept telling her it’s not right ! I even showed her what I wanted and my feet normal plain white and she even messed that up to the point where I went to another place to fix the mess they made . When I went to pay I asked for management of the place and then they called the lady . Wow what an unpleasant experience. So I show her my nails and tell her it was really bad and I’m not happy I want a refund . She grabs my hands and won’t let go I even told her leave it and then she said she doesn’t care if we go to centre management and complain . She kept saying let me redo it and I said no because of my experience and she got upset . I called the owner I’ll provide the number too and explain my story . This man shouted at me and said his policy is that I have to go remove the nails by him to get my refund and I said I won’t go back there to remove it because of the service and how she handled me . And he wouldn’t budge with me and kept saying that’s all . So I said okay I’ll approach the centre management of the mall . Which then I came in today the 18 of December 2023 .

I spoke to one of the people and I explained my complaint and all he told me is I can’t help you and then I said even if you guys have so many bad reviews of this store you won’t do anything . He then said it’s none of there business and not there affairs to handle the clients complaints of the services they get ! So mean come on this mall already not the best and you can’t even help out because who will honestly go back to them after an expensive like that ? I will never be back to this mall again and I won’t suggest people do because if anything happens the management won’t even help you out after you were grabbed and got such a bad experience.

Let the photos be a judgment for yourself to see what horrible work EXCLUSIVE BEAUTY SALON GIVES YOU ! They right across Mr Price and also wow there is no cleanliness there it’s so dirty and they don’t sanitise anything ! Don’t know how they still in the business of beauty !

I would never say people should come back here !