Vodacom 4u Mall of the South

I am not one to write reviews but after all the problems this store (Vodacom 4u Mall of the South) has caused for me I had to. On the 2nd of August I bought a phone from this store only to find out that its faulty. I then took it back on the 4th and asked for an upgrade reversal because I was no being told stores of having to wait 7-14 working days before the phone can be brought back to me. I unfortunately need the phone for work so I couldn't afford to lose out on work. They refused to do a reversal and told them that they WILL NOT DO IT BECAUSE THEY DO NOT DO REVERSALS ( this was the shop assistant Tlale) . I then tried the manager Noreen and even the Operational Manager Liz and they still refused to do the reversal and told me I would have to pay the full handset price if I want to cancel (this was the operational manager) which is bot true as I have a 14 day window period to reverse. So they forceful made me wait for the phone to go back to repairs, so i waited. On Friday the 5th of August I got a notification to come collect the device but Noreen turned me back and said maybe it would've arrived by Monday as she hasn't gotten any communication from the repair store. Today Monday the 8th I got another message saying that I should come with my ID for collection where I was sent back once again as the device is going to get assessed once again for whatever reason that she didn't really understand and this was all done with disrespect and displayed a lack of manners and professionalism especially in the sales environment. I then contacted Vodacom where I was told what she is doing is wrong and not suppose to be done, but once Vodacom called she says she allowed me to take the phone which was a lie but she still refuses to process my Upgrade reversal. I have never experienced such poor and disgusting service like this in my life. I still don't have a phone and she still refuses to reverse my Upgrade as she us stalling until the 14 day reversal period is over. What a disgrace this store and its employees are to the Vodacom franchise. When you keep coming they end up acting busy and only assist you once everyone else is assisted even if you were first. Oh and theres racial preference in that store so if you are of the inferior race good luck you will be seen as stupid and educated. They don't even deserve the one star! Can the owner get in contact with me because when vodacom requested they get me in contact with you they refused to.