MS
Monica S
1 reviews | Active since Sept 2014
12 Oct 2017, 11:33
Terrible Service
We arrrived at Mall of the South less than 30 minutes ago. Upon entering, the information board stated that parking is free for 0-30 minutes.
When we arrived at the boom to exit, the card reader said to return to the pay station. We pressed the call button and told the lady who answered that we were here for less than 30 minutes. She then informed us that this has changed on Friday, and that 0-60 minutes is noe charged for.
We told her what it said on the board and that it hasn't changed yet. She simply DROPPED THE CALL.
This is terrible service. Not only do they not update their information boards, but the customer service from the woman was despicable.
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Monica S's updateReviewer Update
12 Oct 2017, 11:36Update: Marius, the Head of Parking Security, validated the parking and addressed the issue with the rude lady immediately.
MS
Monica S's update12 Oct 2017, 11:36
Reviewer Update
Update: Marius, the Head of Parking Security, validated the parking and addressed the issue with the rude lady immediately.
