Poor customer service

<p>Game has the dstv decorder on sale which includes the installation. after purchasing the decorder I received a call from the installation company to set up MY installation. To my dismay, this lady was the most rude, abrupt person I have ever spoken to. She did not even have the curtosy to start the call off on a 'Hello, how are you' footpint. She made it seem like she was doing me a favour by setting up the installation for me. I requested that this be done after 2 because I am not in Midrand prior to that. She was extremely unhelpful and stated that I should arrange for that MYSELF. When i asked whom she was she refused to give me her name. All she said was that she was the 'Manager' of SOS. I have her cell number***). I<span style="font-family: 'Avenir W01';">called game for assistance because I purchased the decorder from them, thinking that they will help.</span></p> <p>when i called game around 5 minutes after this pathetic call, the person whom I was transeferred to did not help me at all, he said once the decorder is bought it is no longer games problems. I did request to bring the decorder back and he did not make any attempt to rectify the situation. he said i must bring it to customer service.</p> <p>My question is :</p> <p>does game no longer value their customers?</p> <p>does game allow their valued customers to be harassed by the installation company and say 'we cannot help you?"</p> <p> </p> <p>what ever happened to professionalism? is it normal to speak to customers in a barbaric tone and make it seem like the customer is at fault?</p> <p> </p> <p>PATHETIC SERVICE GAME & TO THINK THAT THE GAME AT THE MALL OF AFRICA IS STILL NEW. PLEASE USE DIGNIFIED COMPANIES TO DO YOUR INSTALLATION BECAUSE AT THE END OF THE DAY I PURCHASED THE DECORDER FROM GAME AND SO YES, TO ME THIS IS GAMES ISSUE!</p>