NO FEEDBACK - POOR CUSTOMER SERVICE

I am absolutely frustrated with the place. I went there on Saturday to try get a shopping voucher for the mall (as required at work). None of the assistants seemed to have any idea about the mall vouchers and whether they are available. They also did not know who I can speak to and where I should go. It took about an hour to finally find centre management, which seemed to think there were vouchers, but informed me that I should purchase them at the info desk. Guess what? The info desk said the mall vouchers were not yet available, and gave me the number for Maryke who they said might be able to assist. I called the number on Tuesday, and was informed that Maryke is not around. I was trransferred to a lady by the name of Annette or Anneke if memory served, but she too wasn't available - so I left a voice message wit my number, requesting her to call me back. I called the number back on the same day and requested that they give Maryke a message to call me back. The consultant undertook to deliver the message. It is now Friday, and I have still not heard anything from Maryke, or from Anette or the consultant who undertook to relay the message. I called again today, requesting to speak to Maryke. She was once again not available. I left another message requesting a call back and still nothing. I have no idea who else to speak to or what to do and am frankly very frustrated and disappointed at the service. It also does not make sense to me that the voucher facilities are not available yet, when everyone clearly knew that the mall is opening and that there will be people looking to purchase mall vouchers - for various reasons.