Laybuy requirements are undermining!

Their laybuy system is EXTREMELY undermining!!! I had a laybuy done with woolies Mall of Africa a month ago . Today I sent my husband with my ID, slips to take out the laybuy. They refused and said they needed me in the flash and even a video call was not good enough. I have never! What I found very disrespectful is the fact that they told him he was speaking to the manager after he called and I asked he escalates the matter. When I called Woolworths and spoke to Cynthia' who transferred me to the main branch and I spoke to Khoni who said she was the manager and that matter was never reported to her which means that the person my husband spoke to was not a manager! I am so upset, I cannot even cancel the laybuy for 3 kids which is an 10k laybuy that will cost me energy and there's already alot of time spent on this. I am also still waiting for the manager Khoni to get back to me as she also still hasn't! The service at that Woolworths is disturbing