iStore Broke my phone.

I have had a terrible problem with iStore Mall of Africa. On the 22nd of September, I took my phone in for them to help me remove the ‘no service’ signal on my phone. The technician took my phone and said a software is what is needed. While he was busy with that, he then came to tell me that my phone is now stuck on recovery mode. Then he told me the phone will be sent for repairs at their service Centre. It returned from repairs and it was not fixed as they said the phone was purchased outside the region. I had no problem with this and I was willing to collect my phone. I then received an email stating that the phone is now stuck on recovery mode and I basically can’t use it. I have been In contact with the Manager Suhail, who hasn’t really been of help. I need for iStore to bring my phone back to me in the condition it was in when I took it there. My phone was working perfectly well, it only had a ‘no service ‘ signal at the top that I needed help with. Following their repairs which I was charged for, the phone no longer works.

I need the phone to work as it was working before. If they cannot restore my phone, they need to replace this phone. Please it has now been a month.