Deceived and ****** From

<p>We purchased a Samsung Smart Watch on the Saturday in May and tried to use it however the heart rate monitor wasnt working so we returned it by the Monday. We were told by staff at Mall of Africa Samsung where we had purchased it, to leave the Watch and they will return the watch to Samsung and forward us the refund form and then it would be paid within a few days. </p> <p> </p> <p>After nearly a week we hadnt received the Form so we contacted them for it. After numerous calls it was eventually forwarded to us. We duly filled it out and submitted it. After another week we heard nothing so we contacted Mall of Africa again and tried to get hold of the woman iNtombi who had assisted us and confirmed receipt of the Form. We daily continued to leave 2 messages for her a day. We were told by the staff who were obviously getting upset with us that the "Owners dont care and we will not be getting our money back because we are not the only customers they have done it to, there have been plenty" So we also hinvolved Samsung ********** whos email address we had been given . We sent off email and got read receipt from our emails however still today we still havent received a response. The form was sent through on the 22nd May already so now more than 5 weeks ago.</p> <p> </p> <p>We request we receive our refund as they confirmed that this is a fault of this model.</p> <p>I am due to be upgrading my staff and sales staff with new phones however I am most certainly thinking of now not buying a Samsung product. If it has this type of response</p> <p> </p> <p>Dont USE SAMSUNG MALL OF AFRICA unless you want to add you money to there home and lifestyle with nothing to share with in return</p> <p> </p> <p> </p>