Struggle to get authorization number because of poor service.

Dear Malcor,

I was told that I first need to submit an x-ray and motivational letter for you to consider authorization - no problem. I sent that through to you guys. Then for some reason you could not view the image - which I don't understand because it was sent in a very common format.

Nevertheless I sent the image through again in a different format and when I followed up right away, I was told I will have to wait another 30 min because basically your system is too slow.

I waited 45 min and phoned back again - nope this time your system was down and I had to phone back in another hour's time.

By this time it was to late and I left it for the next morning.

I phoned the next morning(wednesday) and explained that the surgery is scheduled for friday and we will need the authorization number ASAP.

I was promised yesterday(wednesday) that my process will be given priority and I will be issued with an authorization number no later than yesterday afternoon or 1st thing this morning.

Surprise that didn't happen.

When trying to call you this morning (After I had to sit through a long automated process before reaching an operator every single time I call). the phone rings and then you guys just cut me off.

Now the surgery is scheduled for tomorrow and I have no authorization number as yet. And also I can't get through to speak to anyone.

This is terrible service.