3 weeks and no response.

I have sent Malcor emails to their claims email address over the past 2- 3 weeks requesting updates on a payment that needs to be made. I have yet to receive a phonecall or a responding email. I tried calling them as well and the line that goes through a consultant goes dead and I have to keep hanging up and re-calling. Ordinarily, they are quite diligent in this respect, however, 3 weeks is a long time to have no joy even after I initially responded to one of their requests for documentation (which was already sent in the initial claim request). I still await feedback.