MC
Muhammed C

1 reviews | Active since Nov 2014

11 Jun 2018, 08:26

No aftersales from malbi-technology. No item received. Unable to contact through various mediums.

Purchased an item from their online site on Wednesday 6/6/2018 as they were listed on pricecheck.co.za. The payment went through. I wished to make a change to the shipping address immediately thereafter. That's where things started going downhill.

I tried 6 different numbers. 4 from their Facebook page, all of which went to Voicemail. The 2 numbers from their website went unanswered and then to Voicemail as well. I also sent them an email using the website query feature. No reply was received. After about 2 hours of trying all the numbers I finally got through to someone who said he wasn't at the office and that he was going to a meeting and that I should send him an sms with the new shipping address which I did and left it.

Monday 11/6/2018 I've again tried contacting malbi-technology in order to get a waybill as no email confirmation of my purchase was sent. I also did not receive any tracking details.

I don't know if the company is legit or not at this point as their behaviour seems extremely *****. I sincerely hope that my close to R5000 purchase isn't a **** of some sort.

TBC

0
Replies (3)
MC
Muhammed C's update11 Jun 2018, 16:16
Reviewer Update
Update: I've been able to contact them through WhatsApp and it seems an item was out of stock and they have offered a replacement. TBC
MC
Muhammed C's update25 Jun 2018, 07:50
Reviewer Update
Update 2: Currently still waiting for the product. WhatsApp communication has gone silent. Almost 3 weeks now. TBC
MC
Muhammed C's update03 Jul 2018, 14:26
Reviewer Update
Update 3: Item has been delivered as at Monday 2nd July. Supplier is legit. The store has communicated it to me that there were a few technical hiccups and has apologized for the inconvenience. Positives: Store is legitimate and prices are decent. Negatives: Better communication and site updates. TBC