Makubenjalo Pub ****med Me

On the 31st of December 2021, my siblings, friends and I went to Makubenjalo to celebrate entering the new year. I purchased alcohol to the value of R1240. I paid at the bar and everything was fine for the night. 2 weeks later, I get a bank notification that R1800 has been taken out of my account by the same place and I was not even there. I went and queried with a guy named Whisper or Wizba, who is one of the managers there and told him my situation, I even showed him proof from my statement that I was double billed. He then asked if my card was not cloned and I said no because I had it with me at the time and nothing else came out of it after that.

He then said I should write down my name and number and he will tell his superiors and get back to me. Till just last week when I decided to get his numbers, he never called nor texted me and I continued to query with no assistance.

2weeks back I found the manager of Jams on Ice which is in association with Makubenjalo, Katlego's numbers on Facebook. I decided to send him a whatsapp and re-explained in detail what I explained to Whisper back in January. He then asked me to send proof of double billing which, once again, I sent. He then kept quiet for the rest of that day. The next day I text him to find out what is going on, he then says I should send my account number. I send it through thinking I am getting my money immediately, nothing. He kept quiet again until the next day. I again texted to find out what is going on because they don't get back to me. He then said he will get back to me because he is waiting for his banker to confirm. I waited and still, nothing.

2 days later I call him multiple times, he does not answer. I Whatsapp him, very furious. He says I will get my money in the morning, nothing.

I find Whisper's numbers and text him hoping he would be a better person since he did not help me with a situation of 6 months ago. He says he was with Katlego at the time and he is speaking to him he will get back to me. Till today, nothing from either of these men. I am really disappointed in the incompetence of management at Makubenjalo. It is a pub I enjoy going to and that I have supported for a long time, yet they fail to assist me with an issue that was caused by them. Can I please get help in any way as R1800 taken out in January, is a lot and I can't just sit down and accept this and this pub makes a hell of a lot of money in one night to struggle with R1800.