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Jo-Ann Schaper
1 reviews | Active since Oct 2014
11 Oct 2021, 17:51
Zero service from makro. Selling us broken appliances!!!
Pathetic service from makro. Baught a washing machine online. Had it installed and the machine is a dud. Hicence came out and said its faulty and makro must bring a new machine. They sent everything to makro and so did I. Its 2 weeks later and absolutely nothing!!! I'm taking my washing to the laundry mat because I now do not have a machine. I have a 2 Month old baby and a 6 year old. I will NEVER buy anything from makro again. Beyond annoyed!!! This is not how customers who spend tens of thousands of rands at this place should be treated. Your staff is ***********!!
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Replies (1)
Makro's replyOfficial
11 Oct 2021, 18:01Good day Jo-Ann,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Oct 2021, 18:01
Official
Good day Jo-Ann,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team