Zero service from Makro

I purchased a Defy Top loader washing machine in January 2019 The unit has a 2 year guarantee. The unit stopped extracting water in Jan 2020 I went down to Makro to report the faulty unit and after scribbling down my details on a s**** piece of paper I was told that Defy would contact me in a few days to arrange a callout. 3 weeks go by and I go back to Makro only to be told that this query was only logged two days prior ?? Again I was told I can expect a call from Defy in 2-3 days. Today 27th February now 2 months later and 2 weeks since the last call I still sit with a faulty unit with no attempt from Makro or Defy to contact me I sent a email to "Customer Service" a week ago threatening to approach social media if they did not not contact me.. Nothing,Zip completely ignored No wonder Mass Mart is closing down stores I have spent over R100,000.00 in 2 years with Makro and this will be my last purchase.