Zero Feedback and Zero Costumer Service

During the December holidays I received a Makro voucher from a colleague unfortunately I was moving house hence a lost the voucher card. However I had the voucher receipt hence I thought if I presented the voucher receipt and at Makro they will be able to assist me. I went to Makro Strubenvalley and he customer care agent assisted me and promised that they will transfer the voucher value to a new card and I will receive a call once the new card is ready for collection. That was 2 weeks ago, to date I have heard nothing from Makro. I tried to call to find out if my new card is ready and I keep on being pushed from pillar to post. Makro service is ready poor, for such a big company they can't even bother to deliver on a promise made to a client.