Zero customer service when you have a problem that needs to be resolved.

DON'T PURCHASE ANYTHING THAT MAY REQUIRE REPAIRS FROM MAKRO!

I took in my laptop for repairs on the 22 November 2018, on the 18 of January 2019 my laptop had still not been repaired; to date I still haven't heard anything. Makro Wonderboom blames everyone but themselves for their errors. No one outside of Makro Wonderboom can possibly assist with anything either - I've emailed them (no response after 2 weeks), posted on their website (no response after 2 weeks), called the call centre (no one can help you. What they can do is put you on hold while they figure out that they can't help you), Twitter (the only people that reached out to me, though it hasn't gotten us very far either), all of these efforts are over and above me repetitively calling and visiting Makro to enquire about the laptop.

My conclusion so far is that no one at Makro cares. At this point I would be the happiest ex-Makro customer if I would get my money back so I can go get myself a laptop from a store that I know will care about me if my new laptop starts acting up.