Zero Customer Service. Stay away from Makro Online!!

I honestly wish I had read the reviews here before ordering from Makro, wow the service has been terrible. I placed my order online on the 15th of December. Immediately I was told that delivery will be on the 22nd of December. I was excited as this was an order that included things my Mom wanted before Christmas. Then on the 17th I'm told item has been handed in to the courier company... then it went silent, no update whatsoever... come the 22nd I send an email... I'm given a reference number but no response on what's up with my order. On the 23rd as I'm fed up, I call directly. I'm told one of the items are out for delivery on the day... now firstly, why no update given it's past the promised date. I have to call with my airtime to find out what's up. Finally the one item is delivered... mind you, I notice that the box is actually a Takealot box, where they just did a poor job of scratching out the words Takealot... but given I finally have an item, I let it be... now the frustration game to get the other item continues. I'm told it seems like the supplier might have closed for holidays, but my query has been escalated... 5 days later, no feedback whatsoever. I AGAIN have to call to find out what is happening with the order... then i'm told the supplier is closed for holidays, so i'll have an OPTION for a refund or wait... now the line goes bad because on bad network reception... then all of the sudden i'm being told my refund has been processed... i'm like, i didn't ask for a refund at all. I said I want the item... I tell them to take it back, I'm ignored and at the end refunded... though at least I did get the refund, though having not asked for it. Clearly Makro does not know anything about customer service. They are so so bad! I've made peace with it, it's now gonna be Amazon or Takealot... no more Makro (that time it was the first time I made an online order with them)