Zero customer service!

Ive been a loyal Samsung customer for decades. From my first washing machine and fridge (im still using my fridge, purchased early 2000's), to all my mobile phones over the many years, and the one im using to type this message, to the washing machine i recently purchased from makro riversands (ive already left a 1 star review for them) and only used for the very first time today. I took a video when i unpacked it as proof of when i started using it. Two issues: 1) i struggled badly with the transport bolts. One of them refused to come out. This system, while to protect the drum during transport, is not at all user friendly. It should not be necessary to spend more money to get a "technician" to remove them. I had to ask a male on the property to help me, and even he struggled. I called the helpline twice and had video calls twice. The pin (because this site wont allow me to use the actual word, s**ew) damaged the thread, so the bolt could not be removed with the pin. I followed the instructions of the helpline operator. I was told this is not covered by the warranty, and i would have to purchase another one, on my account! Now im being asked to spend more money!? For something ive used for ONE wash. I feel cheated and angry! Does your company just want to suck customers dry, and not give any customer service?! While your shareholders are smiling!

2) i purchased the machine (brand new from makro riversands, do you sell shop soiled items? Because i paid the full asking price and expected a brand new, unsoiled machine) when i called the store and told them there were marks under the door of the machine, in several places, they told me I was meant to exchange it within 14 days. My situation, as a previous poster also said, is unique. I purchased the machine in September (i have all the documentation) with the intention of using it that weekend, as i had just moved into the cottage on the 5th of September, a Monday. I must have purchased the machine later that week, but before i could even take it out of the box, my yard manager told me their cottage would be available at the end of September. I wanted to be in their cottage for the few months i have in South Africa, so chose to leave the machine packaged, so it didnt get damaged moving. I had to stay in the first cottage until this past weekend, when i finally moved. This afternoon i noticed stains on the machine and was told my 14 day period is up and there's nothing they can do. So i was sold a soiled machine, with a faulty transport bolt, but paid full price, and im expected to pick up the pieces, and hand over more money to an already wealthy makro brand and their shareholders!

Not to mention all the time spent on the phone calling various "helplines" which were of no help at all! While im trying to unpack and settle, after living out of boxes for 2 months, and not being able to wash anything either!

My stress levels today have been the highest ive experienced for a very long time! And i feel taken advantage of and cheated!