Zero Customer Service

It is so disappointing to have such a big company let a customer down. According to the call centre agents that I have been speaking to the issue is with Barloworld and not Makro, which is hard to understand as my relationship is with Makro and not Barloworld. An order was placed on the 06th November 2018 and no delivery has been received thus far. The service has been pathetic and unprofessional. The contact centre line keeps on cutting and no one gets back to you even after they have received your order number. I am really disappointed with Makro as they have let me down.