Zero customer care!

I placed an online order with Makro Vaal, my order was delivered 5 days post the said delivery date, and it still came incomplete, this is after I had driven to the store, several calls and emails with no response. I have embarked on another endless emails and calls journey to try and locate the rest of my order in vain. A person who was said to be the online departments manager took down my details and promised to follow up on the matter and get back to me but also that has not happened. I understand the items may have been delayed/misplaced by the courier company they are utilizing but the inability to update and assist their customers is insane. I am beyond frustrated as these are items I should travel with.