ZERO COMMUNICATION FOR ONLINE SHOPPING

I made 19 calls. Placed my orders as of 18 August requesting delivery for 31 August. Parcels started being delivered to old tenants in my prospective house only moving in 31 August. Phoned Makro 19 times. Every agent says they will be escalating. NOTHING Cancelled outstanding requesting a refund. Today I get an SMS that the courier is on their way. I want my refund and want nothing further to order from Makro. Online system is ******* and with the so called special delivery note request, the system do not communicate that with between their despatch department. Wasting their own courier people and drivers fuel driving up and down after requesting refunds. I want my refund. AI is messing up and their poor call centre agents has to sit on the other side taking all this **** from customers.