Zero Aftersales service

My uncle bought a Hisence TV at Makro Nelspruit 30 November 2024, the TV has a factory problem as confirmed by the Hisense Technician that was sent. To date we still don't have a TV and Makro is saying that they are waiting on Hisense. Today we called Hisense and Hisense is saying that they are waiting for information from The Technician. Makro is not doing any follow ups, they just sold the TV to us and now we are on our own.