JO
John O'Kennedy
1 reviews | Active since Mar 2017
15 Jan 2024, 14:59
ZERO after sales service and delivery. Appalled to say the least!!!
My 74 year old mother's fridge broke in December 2023. We bought a new fridge from Makro on 31 Dec 2023. Delivery happened on 4th Jan 2024. Fridge arrives with the freezer door opening by itself. Reported it same day for exchange. Today, 15th Jan, and we are still waiting for the replacement fridge. This is completely unacceptable! The amount of food that my mother had to dispose of is crazy due to Makro's lack of service delivery!!!
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John O'Kennedy's updateReviewer Update
18 Jan 2024, 16:20Makro, I really don't care who is at fault here. Don't shift the blame if your suppliers is unable to deliver. Today is 14 days since the return was logged and still my mother don't have a fridge. I hope more and more people heed this warning. A B S O L U T E L Y S H O C K I N G A F T E R S A L E S S E R V I C E!
JO
John O'Kennedy's update18 Jan 2024, 16:20
Reviewer Update
Makro, I really don't care who is at fault here. Don't shift the blame if your suppliers is unable to deliver. Today is 14 days since the return was logged and still my mother don't have a fridge. I hope more and more people heed this warning. A B S O L U T E L Y S H O C K I N G A F T E R S A L E S S E R V I C E!