Zero after sales customer service from Makro

On 25th February 2023, I made an online purchase of a 1000w Ryobi Electric trimmer for R1799.00 from Makro.

The item was delivered on 26th February. I was unhappy with the purchase and decided to return the item for a refund. I logged my return online on 2nd March. Uploaded photos indicating the item was unused and is still in its original packaging. I received an email confirming my online return.

After a few days, I logged in to view progress of the return. Unfortunately, there was no record of my return. After making a few calls, the courier company picked up my item on 13th March.

Today is the 10th of April, almost a month since my purchase was returned, and I am still awaiting my refund.

Numerous calls were made to Makro, and I sometimes waited on the line for up to 10 minutes for the operator to return with feedback. On 28th March, I was informed that a refund was imminent.

As I made the purchase on my credit card, I am now paying interest on an item that I do not have. Should Makro delay refunds to numerous customers, they can make a little profit by earning interest on these monies.

Absolutely disappointing customer service from Makro.