Zero Accountability

I am so disgusted in the manner in which Makro has handled or should I say not handled my query. I went online and bought items from Makro and received both payment and order confirmations. When my items were delivered, one of the items was missing. Makro supp**** my with the delivery confirmation and the amount on the delivery receipt differed by the amount of the missing item. I immediately contacted Makro and asked them to either supply the missing item or refund the amount for the missing item. I must have explained this 10 times to different people without this being resolved. I received emails asking me to explain the problem numerous times. To date after more than a month Makro now do not respond to emails and have not resolved this. If this is how they handle queries post sale I will no longer shop at Makro as their after sales service is non existent.