You've lost a client for life. I'll never buy from Makro again.

My online order took forever to be delivered. When it was delivered the items where damaged. I asked for a refund which took even longer. The refund only included the actual products but not the delivery fee. It was not my fault that the items were damaged, so why should I pay for the delivery if everything was their fault. I've sent many emails and a lady actually called me to apologise, saying the the full refund was approved and the finance department made a mistake, promising me the refund asap. Since then nothing has happened and my follow up emails are being ignored. Makro will loose a major market share in online shopping as customers will spend their money where they get good service.