YOUR WORD SHUOULD BE YOUR HONOUR

It is very upsetting disturbing and perturbimg to be treated with disdain when one is a loyal customer to a business entity. I was at Makro Carnival Mall on the 29th of November 2024 black friday to buy aTV got to the store at 320pm and it took two and half hours to purchase a TV one item that was on special and in that rime three different sales consultants attended to me they were all chasing sales ,first wss a sales lady followed by two salesman. I bought the TV come Monday 2nd December 2024 the price was now R1000.00 cheaper than on Black Friday ,On the 7th of December 2025 I went in looking for tge Multi media manager and he was busy according to the customer service lady gentleman by the name of Cris came to assist me told him the above story and he told me he will need to speak to the Multi media manager Trishan , he took my details and will call me later,which he did and told me Makro will given me the R1000.00 back but he did not stipulate any terms and conditions for the credit,I told him I am working on Sunday 8th of December 2024 I will try to make it before Makro closing time. I couldn't make it and ended going on Wednesday 11th of December 2024 ,I spoke to Chris and he told me he can't help me anymore the deal on the TV is over , Chris said he was told I had to be there on Sunday for the credit to be approved which I was not told by Chris (T&C).I left the very disappointed out outside in the car I called the multi media manager Trishan, he now took my call and was very evasive about the matter and kept on telling me he needs to now get approval from Head office to give me R1000.00 credit on the TV. He said his got my number and will get back to me?... I'm still waiting for his call ?I now realize I'm just a number and no customer is valued especially by these major retailers its all about milking the consumer and making a quick buck .Makro claims to offer service excellence its a BIG LIE ,the customer service at this store all round sucks .I am currently livid with the experience I had with the store. Regards Ebrahim ***