YOUR SERVICE SUCK

Customer service that stinks: My email: I and the wife went to your Cape Gate/Durbanville branch on Saturday to do some shopping and also then to get a quote for insurance purposes. We got to the appliance section and had to flag someone down to assist because apparently chatting to one colleague is more important, however then we spoke to a person with the name of Ash and explained that we need a quote for a chest freezer which we want to submit to our insurance. He promptly informed us that they are very busy (mmmmmm chatting) and that he won't be able to do it now but here is a pen and paper please give your info. (cell no, email address, shopping no. etc) Which I thought was very nice at that stage, but its Wednesday morning and guess what - NO quote, no call, no NOTHING!!! Guess you guys don't need the business. We also might be not your BIG spenders but we are consumers wanting to spend money but you guys won't get good reviews from us. Also, I might add this is our first and most probably be our last visit (we are almost new to the said area), but yeah so much for client service. Makro's response: Thank you for contacting us for the matter below. First we would like to express our deepest apologies for the inconvenience caused Please be advised that the best way of getting a quotation would be to contact your nearest Makro store and speak to the Telesales department whereby a telesales clerk will be able to assist you further. ∙ Cape Gate: *** / *** Hope you find the above in order and apologies for any inconvenience caused. Thank you, Kindly regards Makro Care Team

Well for me this is BS - take your service and shuff it