Your service is pathetic

Your service is pathetic. In reference to the above order, A broom was delivered, really instead of artificial grass. Do you not check your deliveries before you deliver? I now have to host my event over the weekend without that and all you can do is apologise for the inconvenience caused. Do you understand how much money that is going to cost me? Further instead of making the correct delivery your people insist on refunding me. I do not want a refund, I would like the correct item delivered? Takealot and Amazon are miles ahead of you people and you like your parent company Wallmart will never get hold of online shopping, you do it very badly. I asked to speak to someone senior and I was promised a call and no one bothered to listen to my concerns?