Your delivery service sucks

So I placed an order online on the 22nd of November, and the parcel was collected on the 23rd by Dawnwing couriers, They called me on the 26th to confirm the address,

I am still waiting over a week to have something delivered that is 7kms away from your store.... How the hell does that work??????

I have been calling dawnwing almost daily to find out when they are being delivered, a was promised the next day with each phone call. Dawnwing eventually told me they gave my parcel to timefreight couriers cause they could not cope, So I called time freight to find out where my parcel is and they said that Dawnwing gave them 5000 parcels to sort out. And my tracking number changed so I have no idea what happened to my order.

So you need to change your couriers cause the amount of brand damage occurred here is priceless. And you need to invest in a decent call centre solution to assist customer queries properly, cause it sounds like you have 3 people there trying to do the job of 20.

And just btw, I ordered a parcel on takealot on black Friday and got it the Monday. And they had 58000 orders, so ask yourself a question, What am I doing wrong! And zanele please don't copy and paste your same responses Thanks

Ps: Please make sure my order gets to me by Tuesday