FS
Frans S
1 reviews | Active since Apr 2018
16 Apr 2019, 14:42
You will rather loose a customer....
I've been a Makro customer for many years, most of my household items came from them. Yesterday I went to Makro to get a gas braai and saw one that I liked. While waiting for the sales person I searched online and found the same model at R 1,000 cheaper, at the well known hardware store - R8,9990 to R7,990. I showed the sales person who tried to speak to her manager but I was told that " we are not Game, we do not meet prices". So I left and got the cheaper one.
I guess in future I will rather go shop at Game then
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Makro's replyOfficial
16 Apr 2019, 15:31Good day Frans,
Thank you for your feedback.
We are sorry to hear about your recent experience that you received when you visited our Makro store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your feedback.
We are sorry to hear about your recent experience that you received when you visited our Makro store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply16 Apr 2019, 15:31
Official
Good day Frans,
Thank you for your feedback.
We are sorry to hear about your recent experience that you received when you visited our Makro store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your feedback.
We are sorry to hear about your recent experience that you received when you visited our Makro store, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team