AR
Aasia R

1 reviews | Active since Jun 2011

06 Jul 2015, 10:57

You've done something right!

So after numerous complaints of this branch, I am glad to report that I had the most pleasurable experience yesterday:<br> <br> Ganief in the outdoor section was very helpful in assisting me to find the product I was looking for, he even went the extra-mile and took me to other products in departments that are not handled by him...He didn't just throw me into the other section, as usually happens. Great stuff Ganief.<br> <br> Tuwane (Cashier No: 616 - Lady with the pink hair) at the tills, she was also extremely pleasant. She listened, when I had instructed her how to split my purchases. She carried heavy articles, and packed them neatly..A rarity with other Makro Cashiers. <br> <br> Most other tellers do like they are doing me a great favour by scanning the barcodes..And if you ask them to carry/pack the items...all hell breaks loose.<br> <br> I still can not believe I received such good service..and that too, on a Sunday of all days, a day when service is at its all-week low

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Replies (1)
Makro
Makro's reply06 Jul 2015, 13:35
Official
Hello Akbar,


Thank you for taking time to forward this compliment.

Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.

It is great to hear that Bloemfontein store is doing such a fantastic job of keeping their customers happy.

I have forwarded your compliment to the Marketing Executive Manager (Eileen Ndewere) and I am sure she will post your comments for all staff to see.

Please continue to give us feedback on service received in our stores.


Regards
Makrocare