You have our money, where is our stock?

Item: Makro
Rating: 1
Author: Angie M

Online purchase made on Monday 2 March with a 2 - 5 working day delivery time.

Tuesday 10th - day 7, I call Makro to follow up as to where our order is as on the tracking it shows still 'in process' (no change since 2 March) only to be told, the item is out of stock and someone will be in contact.

Friday 13th - day 10, I call Makro and still not able to tell me when my order will be honoured or what my options are.

One is not able to get further than the call center person who is not interested in trying to solve your problem. 'There is no stock' end of conversation ...............

Helpful (0)

Replies (1)

Makro's replyOfficial

13 Mar 2020, 18:01

Good day Angie

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Mar 2020, 18:01

Official