You get what you pay for! Nothing!

I ordered wine for my wedding from Makro online and it's been 17 days and i have still not received my wine! I have spoken to what feels like every one of their call center staff (who are all lovely people) but none of whom can tell me where my order is or why i haven't received it! Quite frankly this is shocking service. The courier company cannot find my order either. How embarrassing when i tell my guests there wont be wine at my wedding! Seems they are cheap for a reason - service really does come at a cost!