Yes

I was at Makro Port Elizabeth store this after and had the worst experience ever with one of the managers. I went with the intention to buy my daughter a cheap hockey set for she needs it for next week Tuesday. The reason why im saying cheap because i ordered her a Gryphon set and this cheap set is just to get her started for the coming week. I ask the assistant Ethan to help me in that section because at first i didnt know where this was situated. Ethan doesn't even work in that department but he assisted me to the very end. I asked Ethan for a cheap set and he showed me the TK 34 red set of R399.00. I took the set and went to the till point to pay. As the cashier scanned the item it scanned R699. I told the cashier that isn't the price on display. The cashier and myself went to the isle where the hockey set was and removed the display ticket. We went back to the till point and said she will call someone to authorize the descrepancy. The lady then came and said the amount is too high for her to authorize and will call a manager. The manager took ages to get to the till point to assist and then the assistant Ethan went to him. They took a while as well to come back to the till point, then that was when i decided to go to the managers office to find out why is this process taking so long. When i got there the manager Melekile Skweyiya "Bennie" saw me and didn't even greet me at all and just kept sitting in his chair. He didn't even get up once to approach me as he should. No managerial skills what so ever. I asked the assistant what's the issue now and he said the manager says that he can't give the set to me at that price. I then ask the manager how does he mean he can't give it to me at that price and he said the price is high and its not the correct product on display as per the label. I then told him thats not my fault his Merchandizes did the labelling incorrectly then his response was to me customers normally change the labels, what is he actually trying to say that i changed the label? how can he even say something like that to a customer? I was shocked to hear a manager says something like this to a paying customer. Does he treat all his customer that are not honest shoppers? I mean the price you see is the price you pay but not according to him. His answer remained he wont give it to me at that price. He made me feel very unwelcoming because he didnt even show interest in me standing by his office door. I then told the assistant that it was okay i wont bother any further. While walking away from his office i thought to myself i cant leave it like this and i asked another sales person of Makro that was trying to make conversation with me, who is higher than this Bennie? and the sales person told me his name is Jerome Michelle. I went to the front section and told a lady there i need to speak to Jerome, she then asked me how she can help me and i explained the situation to her. Immediately she called jerome and explain what happed. Her name is Carol, I mean the lady wasn't even done explaining the situation then he granted the hockey set at the price i saw on the shelve. Why was it so hard for Bennie not to grant me this? Shouldn't you keep your customers happy at all times and treat all equally? Im very disappointed in this Bennie because iv never bean treated like this at Makro. Just the fact that i waited so long at the till point for him and he didn't even get up from his chair to assist me. So unprofessional and very disappointing.

Im expecting feedback from Makro at its soonest. He "Bennie" should be dealt with.

Thank you to the friendly staff... Ethan Carol Jerome