IM
Innocent M

1 reviews | Active since Jan 2020

15 Jan 2020, 10:09

Y

I have a cellphone contract with Makro Crown Mines for two Iphone's for 500 a month one of the phones I used for 3 weeks and the phone was no longer charging took the phone back to the shop, it was taken for repairs and I was advised to come pick it up after 2weeks,collected the phone then after a month the phone gave me the same problem took both the phones back to the shop, I am frustrated cause it's now an inconvenience to me, till date I haven't been contacted by Makro regarding the device yet my account is debited monthly and I am not in possession of the phone. yesterday I called their lines are engaged today as well, called the head office I was advised that they are experiencing a technical problem with their landlines.

BIG Retail with less respect for the humankind.

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Replies (1)
Makro
Makro's reply15 Jan 2020, 12:41
Official
Good day Innocent 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team