XIAOMI MI TV STICK ANDRIOD

I AM NOT HAPPY WITH HOW MAKRO WANTS TO BE NAGGED FOR FEEDBACK DAILY, I BOUGHT A SMART TV STICK ON 6 JANUARY 2024 ONLINE, IT WAS DELIVERED AND WORKING. THE STICK STOPPED WORKING IN LESS THAN A MONTH OF PURCHASED, GIVING NO SIGNAL ERROR NO MATTER HOW MY WIFI CONNECTIVITY WILL SAY EXCELLENT. I CALLED THEM TO COLLECT IT , AND IT WAS ALL IGNORED UNTIL I CALLED THEM MILLION TIMES A DAY, IT WAS FINALLY COLLECTED AND BOOKED FOR REPAIRS ON 8 MARCH BECAUSE THEY CLAIM IT HAS PASSED 7 DAYS , IT WAS ASSESSED OR NOT I DONT KNOW AS NO ONE GIVES YOU UPDATE, WHEN I STARTED CALLING AND IRRIATTING THEM I WAS TOLD IT WAS ASSESSED AND I AM DUE FOR REFUND OF R999.00 THAT WAS LAST MONTH, YESTERDAY I CALLED TO FOLLOW UP I WAS TOLD THE IS NO FEEDBACK TODAY I AM TOLD THE SAME STICK WILL BE SEND TO ME BUT THEY NOT SURE WHEN , NO ONE KNOWS IF IT WAS FIXED OR WHAT ,,,,,HELP YOURSELF DO NOT BUT FROM THEM THIS STICK YOU WILL REGRET AND GET WORST SERVICE EVER. NO ONE AT THEIR BACK OFFICE KNOWS ANYTHING AND THEY GIVE YOU DIFFERENT STORIES DAILY . I REGRET I HAVE BEEN LOYAL CUSTOMER TO MAKRO FOR YEARS BUT THIS **** I WILL NEVER BUY ANYTHING FROM THEM. I WENT ON THEIR PAGE AND I SEE IS A LOT OF US WHO GOT A STICK THAT WORKED FOR NEW WEEKS AND STOPPED WORKING CLEARLY THEY SELLING US FAULTY ITEMS SO WE CAN NAG A GOOD SERVICE , I CAN NEVER UNDERSTAND WHY THEY NEVER BOTHER TO CALL OR TEXT YOU WITH EVERY UPDATE EVEN THE ACKNOWLEDGEMENT OF RECEIVING THE STICK WAS NOT DONE AUTOMATICALLY BUT I HAD TO BE ON PHONE FOR HOURS AND HOURS I WAS EVEN THINKING THEIR DRIVER MIGHT HAVE NOT DELIVERED IT BACK TO THEM, ITS MOR THAN A MONTH NOW AND STILL NOT GETTING ANY CONCRETE FEEDBACK OR UPDATE