xbox saga with Makro Toti

In October 2016 i purchased a xbox 360 from Amanzimtoti Makro. They advised me to take out a 3 year warranty for my protection. We paid the R549.00 and took the xbox. We got home and discovered that the game cannot be downloaded. After waiting a few months for someone to assist with that we decided it wasn't worth the waiting. We played our own games maybe 4 times and the console stopped. It would not come on. Back and forth to makro numerous times they told me to phone Microsoft,which I did, phoning overseas they tell me that by this time the 1 year warranty with Microsoft expired. Makro told me to hand it in to their store which we did. A few days later get a call to say that the xbox will be collected by the company the insurance has recommended from our home. Terrible service from Master Audio Visual. They took weeks to collect the xbox, got our details wrong, and the job number linked to another customer. The xbox was finally collected on 19/02/2018 after phoning for a month no one could help me. I spoke to Nemmy, Faith, Gerald and a few others who either told me they had no idea what was happening or told me they would phone me back with no word to this day. Eventually on the 07/03/2018 I got told that Cyril at Makro Toti had an email to say that the part needed to fix the xbox is not available. After going in an speaking to Pat Naidoo she advised that an sms would be sent to us with a voucher for the xbox, Weeks pass and no sms sent. Yesterday i went back to Makro Toti and spoke to Michael Ntsoti who got head office to send the sms. My sms is for R2499. After paying for the insurance which they told me that would either cover a new xbox or give me my repaired one back neither of this happened. I went in to Makro Toti to find that the xbox 360 has been discontinued and that they don't even have any left in stock also that a new xbox is close to double the amount of the voucher. I'm horrified that Makro Toti has had no interest in helping us solve this problem. A BRAND NEW xbox was bought, had broken on their part and yet no one is willing to replace the xbox. After 2 years this case is still continuing.