Xbox one x preorder

About a month ago a few different online stores offered an xbox one x pre order at a speical pre order price of r7499 which would thereafter rise to about r7999. One of the participating stores was Makro!

The xbox one x was said to be released and ready for delivery or pick up on the 22nd of December at all store's that participated in this pre order special.

So i went ahead and preorderd the item online from Makro and made the correct payment which was quickly proccesed! thereafter my makro account online status of my order had changed from waiting for payment to ORDER INPROGRESS! and an availability date of the 22nd of December appeared! i had also recived an email confirmation from Makro.

So about two days ago on the 13th or 14th of December (about a month after i paid) i received an email from Makro which stated as follows

"""Please be advised that the item on the above order number will be arriving at our store on 22.12.2017 . Once your order has been completed you will receive a sms notification that your order is ready for collection. I have tried to contact you telephonically without any success. Looking forward to providing you with the excellent service delivery you deserve."""

So yesterday i had apparently recived a call from makro that regarded my order however i was at work and was unable to take any calls as i was away from my desk so a co worker had answered the call and after she had been told what it was in reguards to she asked them to please call back in a few minutes which they agreed to! A few seconds later when i got back to my desk she told me makro phoned about an order and they are going to call back, However no one ever called back! So i then tried to contract makro myself telephonically at first without any success after multiple tries i finally got to speak to someone without being put on hold, when i asked them about my order they said they dont know anything about it and then put me through to another department which was of no help either.

I then decided to go view my order on my online account to see its status which i had did earlier aswel and at that time it was all fine and still inprogress! But to my surprise this time when i went to check it the order had completely vanished from my order list as if it never existed. I now have no idea what has happened to my order and even worse my money!

Makro just removed the online order without any notice or discussion about my money which had been paid a few weeks in advance.

Furthermore whats the point of us customers pre odering items online from makro way in advance if we are not going to receive it! I could have ordered it weeks ago from another online store that would actually fulfill its obligations to its customers if i had only known how *********** makro is!

Now because of makro's incompetence that wasted time iv lost the opportunity of pre ordering the item from another store for the same price and delivery date.

After couple of weeks of anticipation and wait its now a week before the day i was suppose to fetch my order from makro and alittle over a week from Christmas and Makro pulls this stunt. If they had notified me when i first made payment of any issues i would have happily taken my money back and did an order else where while i had the opportunity which is now lost thanks to makro. SHAME ON YOU GUYS!!!