Xbox not received after 35 days and counting

I ordered an xbox one with fifa 20 on promotion via the online service of makro on 30 SEPTEMBER 2019 and till this day have received nothing but poor customer service and dishonesty from the makro team.

Upon placing my order I selected the collect at nearest store (makro Montague garden) because I've been stationed in Cape Town for the past 6 months and opted for the collection method to avoid having makro having problems delivering my package because of strict base security. On the 19th of OCTOBER I received a message from makro indication my order was ready but I needed to pick it up in GERMISTON JOHANNESBURG on the opposite side of the country ,I then proceed to contact makro and inform them of this error and request my order please be moved to Makro Montague gardens so I could retrieve it ,the operator then agreed and informed that I would be notified in 2 days that my order has been moved and that the Montague gardens store would notify to come collect the order

After receive zero feedback from makro I then decided to call again on the 21st of October and the operator told me that nothing has changed except my matter was marked as URGENT on the system and that I would get help.

After calling again on the 24th with no feedback from makro side the operator then asked for me for my personal address and even though I told him I could have trouble with delivery because of strict military security he still insisted stating that Montague had a problem with receiving my order, I then proceed to agree ,just wanting my order that I'd already paid for 24 days back.

I called back on 28th OCTOBER trying to track my order as still till that day makro gave me ZERO FEEDBACK ,the operator told me they had no way of tracking the order and that I should be patient ,after 2 days of patience I called back on 30 OCTOBER demanding they call to find my package and that I would call back soon . I then called on Friday the 1st NOVEMBER 2019 and found out that the order that they insisted on delivering that MONDAY, WAS STILL AT THE GERMISTON STORE IN JOHANESBURG A WHOLE 5 DAYS LATER indicating that they had done absolutely nothing for a whole week ,and makro still asked me to be patient.

THE TOTAL AMOUNT OF MINUTES I SPENT ON THE PHONE WITH MAKRO SINCE PLACING MY ORDER IS 50 MINUTES ,airtime I still insist on getting back because it went to no use as my ORDER IS STILL IN GERMISTON AFTER 34 DAYS of poor customer service

This is the last time I'll ever place an order at the Makro store after they made me feel like I was crazy for not getting an order I paid for with my hard earned money .